Returns must be postmarked within 7 days of the package delivery date. The items must not be worn, altered, damaged or washed and must have their original tags. Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days of the reception of the item at Sandast offices. All returns must be authorized by us prior to the return; you will need to contact us prior to proceeding with a return. You will be provided with return instructions along with a return authorization number. The return authorization number must be clearly written on the outside of the package. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.
Returns from the U.S. must be shipped via the United States Postal Service, UPS or Fedex.
Sales and Customer Support
Hours: Mon-Fri 9:00 a.m. - 6:00 p.m. PST
Sandast offers FedEx shipping on all US orders. Items usually ship next business day, arriving in approx. 7-10 business days for major metropolitan areas. Orders placed Fri-Sun usually ship out on Monday. Arrival time is not guaranteed. For guaranteed arrival time, you can purchase upgraded shipping options for an additional charge. All orders require a signature upon delivery.
Canceling Your Order
You may cancel your order at any time up until it ships by clicking on "Account" in the upper right corner of the website, then clicking on "Purchase History", and then clicking "CANCEL" on the item or items you wish to cancel.
Please note that you may also cancel your order by contacting customer service, but due to time differences between the USA and your country, we cannot guarantee customer service will always receive your request before the order ships. Therefore, we recommend canceling your order per the instructions above.